Privacy Policy

The chartered physiotherapy clinic at 72 Rochester Row obtains information about you when you send an email or make contact via telephone or in person for an appointment. Further information is then obtained at the time of your initial assessment, when you will be asked to complete a new patient registration form. You will be required to provide various contact information with regard to yourself and also your referring doctor or hospital consultant as appropriate. This is necessary to allow communication regarding appointments with yourself, also correspondence with your GP/ hospital consultant, and other medical, legal or insurance professionals as appropriate, with your consent.

During your treatment you will be asked to provide a range of additional information relevant to your condition and general health. This is necessary to ensure that your treatment is safe and effective.

When you make a payment using a credit or debit card, the practice does not store your card information. It is collected by a third party payment processor who guarantee the secure processing of all card transactions.

The practice is legally required to store your medical records for eight years.

The practice does not sell or share your information with third parties.

The practice upholds strict confidentiality policies which include the protection and safekeeping of treatment records. These records are kept within locked cabinets inside secure premises. No electronic treatment records are obtained.